How To Make An Insurance Claim

What to do when you have had an auto accident:

  1. Determine if there are any injuries and if so, call 911 immediately.
  2. Don’t leave the accident scene – this could lead to serious or criminal charges.
  3. Try to determine if there is more than $1,000 in damage (your car and any other vehicles involved). If the damage appears to be more than $1,000, call the police and they will come and assess the scene. If the damage is less than $1,000, you still need to call the police, but they will instruct you on what to do next to assess the damages.
  4. If it is safe to do so, move the vehicles off to the side of the road and make the situation safe for all, including passing traffic.
  1. Collect names, addresses, telephone numbers, insurance information, license plates numbers, driver’s license numbers of all drivers involved in the accident. Remember witnesses and passengers; get their names, addresses, telephone numbers.
  2.  Obtain the police officer’s name, badge number, precinct and incident number.
  3.  Take notes of what the immediate scene looked like – placement of trees, shrubs, stop signs, signal lights, pedestrian crossings etc. This will help when you report the claim.
  4.  Call us! We’ll answer your questions and guide you through the claims process. We are your consultant and advocate.

Always Remember To…

  • Stay calm
  • Don’t argue with other drivers, witnesses, passengers or on-lookers
  • Tell your story only to the police
  • Never admit liability
  • If a tow truck driver suddenly appears without you calling them, don’t allow them to take your car. You have the right to choose a tow truck company or if you like, we can help guide you
  • Most importantly, STAY SAFE

If you have a claim, please contact your broker.
(800) 667-9810

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